American Express introduced that it has acquired Mezi, the startup behind a human-assisted procuring and journey agent chatbot. 

Founded out of Sunnyvale, California in 2015, Mezi launched a private journey assistant that improves the extra you employ it. It can mechanically verify you in on the airport or reschedule flights, request vegetarian meals on the aircraft, and prepare related journey providers, reminiscent of automotive leases and restaurant reservations.

While some parts of the service are solely pushed by synthetic intelligence (AI), different aspects mix bots with human brokers to make sure customers can entry further customization choices.

Above: Mezi

The startup had raised round $12 million in funding, the majority of which arrived by way of a $9 million sequence A spherical again in 2016 that ushered in American Express as an investor, by way of its VC arm.

Mezi had beforehand partnered with American Express for a pilot venture known as AskAmex, an app geared toward serving to cardholders discover and e-book travel-related providers from their iPhone. This pilot will proceed to run via the primary half of 2018, in accordance with American Express.

“Mezi’s AI-powered expertise opens up thrilling new methods for us to attach with and serve our card members and creates alternatives for us to construct extra significant relationships with them,” stated Phil Norman, VP of American Express Digital Labs, in an announcement. “With messaging rising as channel of selection for a lot of, and the demand for distinctive experiences growing, we consider the mix of Mezi’s capabilities with our world community of knowledgeable journey counselors creates a differentiated, high-touch service expertise for our card members.”

In phrases of what lies forward for Mezi, effectively, the plan appears to be to proceed working it as is, however as a subsidiary of American Express, the place the Mezi workforce will proceed to “develop its core applied sciences and improve its capabilities” within the journey assistant realm.

This article sources data from VentureBeat