Editor’s notice: Today’s put up comes from Vijay Badal, Director of Application Services of DOTComm. Founded in 2003, DOTComm supplies centralized IT help and consulting for 70 authorities companies within the metropolis of Omaha and Douglas County, NE. DOTComm makes use of Chrome browser and G Suite to enhance worker productiveness and mobility and lower IT prices.
At DOTComm, our workers present technical help for greater than 5,000 authorities staff all through Omaha and Douglas County. Because these staff are unfold throughout 120 totally different places, our workers want entry to the instruments they should do their jobs whether or not they’re within the workplace or on website with our prospects. Several years in the past, we realized the legacy techniques we have been utilizing have been getting in the way in which.
When workers needed to journey to offer technical help for the federal government companies we serve, they didn’t have cell entry to vital paperwork, or the flexibility to share and ship information again to the workplace, resembling movies that outlined technical points. In addition, hardware and licensing have been pricey, and rigid productiveness functions have been making it troublesome for workers to collaborate or work from the highway. Plus, we wanted half a dozen workers simply to take care of our infrastructure!
To clear up these challenges, we turned to Chrome and G Suite. Chrome is quick, safe and offers our workers entry to hundreds of helpful extensions. It’s additionally allowed us to standardize throughout our desktop and cell gadgets. G Suite has helped us lower hardware prices and enhance collaboration and mobility. With Chrome and G Suite, we not pay hundreds of in annual licensing charges, and we’ve diminished the variety of individuals managing infrastructure from six to at least one, liberating up the opposite 5 individuals to work on totally different duties.
Chrome’s extensions have been huge productiveness boosters. One extension syncs the staffs’ Google calendars with their Salesforce calendars. Previously, workers needed to test two separate apps and cross-reference two separate calendars. Now they solely must test one. Another extension provides workers cell entry to Google Docs and Google Sheets. This means they will work practically anyplace. When they’re out of the workplace, or within the subject, they will create and share information on any machine they want.
As an IT division, we’re significantly happy with the safety and different IT advantages we get with Google. Chrome has built-in malware and phishing safety, and we use the G Suite admin console to make sure all person downloads are saved on the identical community drive to allow them to be checked for malware. The G Suite admin console lets us management Chrome settings for workers, together with including extensions on whitelists so workers can use them, pushing beneficial extensions to customers, and rolling out Chrome updates on a scheduled timeframe. That’s made our IT directors’ lives a lot simpler and has been an enormous timesaver. And as a result of we centrally handle the rollout of extensions for brand new workers, particular person metropolis and departments not must have a devoted IT individual engaged on new rent software orientation. So we save money and time with every new rent.
Meanwhile, the variety of assist tickets for IT help has plummeted, from 30 a day to at least one or two. For instance, we not must cope with native archive information, which suggests our workers spends much less time troubleshooting and the federal government workers we serve don’t waste time wrestling with unfamiliar expertise. Productivity has elevated as effectively. For instance, City Police, City Fire, and County Health departments all use shared Google Sheets inside their particular person precincts for shift change administration. This permits them to roll over shift modifications swiftly and effectively, with out lacking any essential ongoing process assignments.
Chrome browser and G Suite have allowed us to supply safer and productive IT providers to all City of Omaha and Douglas County workers, who’re then capable of higher serve residents. DOTComm and the City of Omaha have been just lately honored as one among “Top 10 Cities” by the Center for Digital Government in its Digital Cities Survey 2016, which acknowledges cities that use expertise to enhance citizen providers, improve transparency and encourage citizen engagement. This marked the primary time the City of Omaha made the checklist—however I predict it received’t be the final now that we’re utilizing Chrome browser and G Suite.
This article sources info from The Keyword