Editor’s be aware: Today’s submit comes from Sunil Tewari, Head of Technology and Business Services for Dalmia Bharat Group, considered one of India’s largest cement producers. Read how Dalmia Bharat Group makes use of Android to extend gross sales, optimize cement supply, and higher join their workforce.
Dalmia Cement is a frontrunner within the Indian cement trade, producing over 9 million tons of cement for its clients yearly. Founded as a division of the Dalmia Bharat Group in 1939, we’ve constantly innovated our manufacturing and manufacturing processes, pioneering specialty cements used for oil wells, railway sleepers, and air strips.
We’re fast to embrace options that make our enterprise extra environment friendly and responsive for our clients. So when it got here to mobility, we turned to a different powerhouse of innovation—Android. Our analog record-keeping system wasn’t maintaining with our wants: our clients are unfold far and broad throughout India, so lots of our staff spend their work hours largely on the street, making gross sales calls and deliveries. We have between 15,000 and 18,000 vehicles delivering cement to cities and distant areas, and 600 gross sales representatives visiting clients day by day.
In a enterprise that depends on robust private relationships between gross sales reps and clients, protecting observe of contacts, purchases and deliveries with so many staff whereas on the go is tough. Sales reps want to have the ability to get data rapidly whereas they’re at a buyer website or within the workplace. Managers want to ensure drivers are taking the quickest supply path to the place the shoppers are. And we have to observe profitable deliveries so we all know when to invoice the consumer.
To make all of this a smoother course of, we constructed three Android apps in order that gross sales reps, sellers, and truck drivers may have the data they want most at their fingertips. Our SM@RT-D app provides our gross sales power the power to put and observe orders. Our SUVIDHA app is utilized by clients to put orders while not having to contact the gross sales crew, and DriverSathi tracks deliveries and makes billing extra environment friendly.
Android’s safe and versatile platform was the appropriate selection for our firm’s apps. We had been capable of construct and ship apps to our crew in six weeks, that are utilized by greater than 4,000 staff and clients.
We are utilizing the Enterprise Mobility Management capabilities in G Suite to handle the gadgets we offer for our gross sales power. Employees can even convey their very own gadgets to entry sources like Gmail and our firm’s apps—we use Android’s machine coverage controller to handle the work profile, protecting firm knowledge safe on these gadgets. Dealers use their very own Android gadgets to entry our apps and place orders.
Since our gross sales reps started utilizing our SM@RT-D app, gross sales have elevated, with 60 p.c of all orders now positioned digitally. Our gross sales crew makes use of the app to get fast entry to product data from a buyer website, whereas managers use it to test when the rep final visited that buyer and to see what different stops the rep has that day.
Going cell with Android has been a key piece of our progress, as we’ve develop into one of many fastest-growing cement manufacturers in India.
Dalmia Bharat Group
We have greater than 8,000 energetic customers of our SUVIDHA app, which permits our clients to put orders anytime. Prior to this, they needed to name into our gross sales crew. We now see greater than 1,000 orders positioned every day with the app, which accounts for 35 p.c of complete gross sales.
With our third app, DriverSathi, we are able to observe cement deliveries. Drivers get digital proof of supply, so we all know precisely when every supply was made, resulting in on-time cost for our supply drivers. Orders are crammed 10 p.c sooner now as a result of the method isn’t paper-based. Customers and sellers know when they are going to be receiving orders to allow them to handle their very own gross sales pipelines.
This app additionally streamlines billing. Previously, invoices had been typically delayed by as much as a month and a half as a result of every part was completed through laborious copy, and it typically took weeks for drivers handy within the paper invoices. Now the invoicing course of begins as quickly because the supply is made as a result of the app verifies precisely when supply is accomplished, triggering the cost course of.
Building customized apps on Android helped enhance each a part of our enterprise, beginning with the gross sales course of, going throughout supply and invoicing. Going cell with Android has been a key piece of our progress, as we’ve develop into one of many fastest-growing cement manufacturers in India. Our Android functions enabled us to supply service to extra clients in a faster vogue as a result of our staff have data they want once they want it most—on the street. And by giving essentially the most environment friendly routing data, staff spend much less time driving and extra time speaking with clients. With Android, it’s a win-win for everybody.
This article sources data from The Keyword