Protecting all Google customers from viruses, malware, and different abusive content material is central to consumer cyber-safety and generally we take away entry to sure recordsdata so as to present these protections.

On Tuesday, October 31, we mistakenly blocked entry to a few of our customers’ recordsdata, together with Google Docs. This was attributable to a short-lived bug that incorrectly flagged some recordsdata as violating our phrases of service (TOS). The blocking raised questions locally and we want to handle these questions right here.

The Google Docs and Drive merchandise have unparalleled automated, preventive safety precautions in place to guard our customers from malware, phishing and spam, utilizing each static and dynamic antivirus methods. Virus and malware scanning is an business greatest observe that performs automated comparisons towards recognized samples and indicators; the method doesn’t contain human intervention.

Tuesday’s bug brought on the Google Docs and Drive companies to misread the response from these safety programs and erroneously mark some recordsdata as TOS violations, thus inflicting entry denials for customers of these recordsdata. As quickly as our groups recognized the issue, we eliminated the bug and labored to revive entry to all affected recordsdata.

We apologize to our customers for any inconvenience this incident brought on and stay dedicated to providing high-quality programs that preserve their content material secure whereas absolutely securing their recordsdata.

This article sources info from The Keyword