Editor’s word: Today’s weblog publish comes from Philippe Bonnet, G Suite Advisor and Senior Consultant at Système U, a cooperative group of 1,500 unbiased supermarkets throughout France. Système U started as a bread cooperative based in Western France in 1894, earlier than its creation in 1983. The firm adopted Google Chrome browser and G Suite in 2013 to avoid wasting time for every cooperative group and to permit grocery store workers to work collectively extra effectively.
Most of Système U’s 60,000 workers work together with clients all through the work day. In Paris, they roam retailer aisles serving to clients discover the groceries they want. In Clermont l’Herault within the South, they might be unloading deliveries. Or in Mulhouse within the East, they is likely to be designing and organising retailer shows. What they’ve in widespread is that they normally don’t sit in entrance of a pc all day, nor are they IT specialists. Any communication and collaboration instruments want to suit the best way they serve clients—which is why we selected Chrome browser and G Suite.
Before we switched to Chrome and G Suite, workers in our 1,500 shops—from giant hypermarkets in large cities to small shops in rural areas—used many alternative e-mail and productiveness instruments and net browsers. This was additionally true for workers like me at our company headquarters in Rungis, close to Paris or at our IT headquarters in Carquefou, close to Nantes. Some of us used Outlook for e-mail, some used GroupWise. Management workers couldn’t simply entry their e-mail after they traveled out of the workplace, so that they couldn’t maintain their tasks working easily from the street.
Most workers used Internet Explorer for net entry, however not essentially the identical variations. Both workplace and retailer workers use web-based functions for the retail business. Every time a brand new model of IE was launched, the IT group needed to spend many hours ensuring the apps had been suitable with the up to date browsers throughout all variations. IE’s roadmap additionally wasn’t very clear to our builders; we didn’t know when updates would happen, and optimizing apps to work with IE was time-consuming and costly.
In 2013, we started our transfer to the cloud, and particularly Gmail and Chrome. We wished to be within the cloud the place we wouldn’t have to fret about including servers to handle e-mail, and workers may entry their messages from anyplace, whether or not strolling by shops or commuting to work. We made Chrome our official browser company-wide, and it’s the one browser we now help, which makes our IT group’s job a lot simpler. It’s a way more clear and versatile browser—we will select when and the way we obtain updates and safety fixes, so we all know what’s coming and when.
We additionally made the choice to construct the apps utilized by our workers in order that they’re suitable with Chrome, even because the browser is up to date. This is one other manner we assist each workers and IT workers save time, since customers don’t want to fret if their on a regular basis apps will work with the browser.
Now that my technical colleagues and I spend much less time attempting to make apps perform with a browser, we have now extra time for long-term tasks, corresponding to rolling out different G Suite merchandise corresponding to Google Drive, Google Slides, and G+. We simply wrapped up a pilot venture in 9 shops with Google Drive, and workers are very passionate about preserving paperwork in a central place the place their co-workers can share them to maintain tasks shifting alongside at a gentle tempo. Our 2017 plan is to deploy Google Drive company-wide.
Système U workers work onerous sufficient with out asking them to troubleshoot e-mail or app issues. Any collaboration and e-mail instruments we offer to them should be straightforward to make use of instantly, with out in depth coaching or ramp-up time. Employees don’t should be tied to their computer systems, they usually can spend extra time doing what they do greatest—assembly and serving to clients head to head within the grocery store aisles.
This article sources data from The Keyword