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Visibility of System Status

Summary: Communicating the present state permits customers to really feel answerable for the system, take applicable actions to succeed in their purpose, and in the end belief the model.


The first of Jakob Nielsen’s ten heuristics — visibility of system standing — pertains to a lot greater than user-interface design. At its essence, it’s about communication and transparency, that are vital to many elements of life. People try for predictability and management, and, typically, extra data interprets to raised choice making .

Wherever you’re, no matter you’re doing, take just a few moments to go searching and notice the assorted sorts of techniques round you, and the way they impart their present standing. Your telephone or laptop computer show how a lot battery life stays; your e-mail software tells you what number of unread emails you’ve got; an indication within the subway signifies the subsequent cease (or, should you’ve missed the final one, what number of minutes till the subsequent practice arrives on the station). All these nuggets of knowledge mean you can precisely assess the present state of the techniques you work together with.

Definition : The visibility of system standing refers to how effectively the state of the system is conveyed to its customers. Ideally, techniques ought to all the time maintain customers knowledgeable about what’s going on, via applicable suggestions inside cheap time.

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